8-point guide to creating a comms plan

Purpose of this guide


This guide provides an 8-step process for creating a communications plan.


The complex communication process requires careful planning and implementation, considering the diverse contents communicated to varied target groups through diverse channels. The 8-step process starts from identifying the impact audience to defining critical messages to creating the appropriate content to accompany the key messages and ends with the drafting and launching of a communications plan.


Who should use this guide


Anyone tasked with either leading or contributing to an organisation's rollout of new technology. This may include Transformation Change Sponsors, Project & Change Managers, Line Managers, Supervisors, and Product Managers.

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